Shipping policy
I prepare every order with care and send it on its way within 3–5 business days. Shipping usually takes 3–7 business days after dispatch; during the holiday season, please allow 5–10 business days within the EU. Delivery times are ultimately determined by the carrier.
Shipping is included in the price of every artwork — no surprises at checkout.
I ship to Germany, the EU, the UK, the United States, Canada, Australia, and Japan. For all other destinations, please reach out before ordering and I'll let you know what's possible.
For prints and all other artworks, please kindly contact me within 48 hours of delivery with photographs and so that I can arrange a replacement for you as soon as possible.
Please note that any VAT, import fees, customs charges, or duties imposed by your local authorities are the responsibility of the recipient.
What if an Original Artwork is lost or broken in transit?
In the rare event that an original is lost or irreparably damaged in transit, I will work with you personally to find the best solution.
Please inspect your order carefully when as soon as it arrives. If your item is damaged, defective, or you have received the wrong item, please contact me as soon as possible, so I can look into the situation and find the best solution for you.
For damaged items, please include photographs of the artwork or product and its packaging on arrival when contacting me. This helps me assess what happened and assist you quickly.
Because every original painting is one of a kind, it cannot be identically replaced. Where appropriate, I may offer to create a new original inspired by the lost work. If you desire a refund, I will do my best to return the paid amount as soon as possible.